Every request begins with a ticket
Whether your question is about technical support, sales, billing or a reseller partnership, a ticket helps us direct it to the right team and keep a record of the conversation.
Open a ticket
- Sign in to your client portal or email the appropriate department.
- Choose the topic that best matches your question.
- Describe what you expected to happen and what actually happened.
- Include the website name, the time of the issue and any error message or screenshot.
- Submit the ticket and keep the reference number.
Will someone call me?
Yes, when a phone conversation is the best way to resolve the issue. A technician will reach out if a call is needed. All support still starts with a ticket.
Track your request
Reply to your ticket to add new information and use the client portal to review its status. Avoid opening duplicate tickets for the same issue, since that can slow down coordination.
Keeping your account safe
Never include passwords, payment card details or other sensitive information in an ordinary ticket message. Our team will explain a secure method if access is required.
Still need help?
Open a ticket and our team will take it from there.