1. What this policy covers
This policy describes how Usage Hosting handles personal information associated with hosting accounts, sales inquiries, support tickets and website use.
2. Information we collect
We may collect contact and account details, service selections, billing and transaction references, domain registration details, technical identifiers, usage records, support correspondence and information customers choose to provide. We limit collection to information reasonably needed for these purposes.
3. Why we use it
Information is used to create and maintain accounts, deliver hosting and related services, bill customers, provide support, detect fraud and abuse, communicate important service information and meet legal obligations. Marketing communications, if offered, must follow applicable consent and unsubscribe requirements.
4. Payments
Payment processing may involve a third-party payment provider. Payment information may be handled by third-party payment processors. We may receive transaction references and payment tokens to administer billing. Customers should not send full payment card details in support tickets.
5. Domains and third parties
Domain registration may require sharing registrant information with registrars, registries and other parties involved in registration. DNS, security, infrastructure and support providers may process information as necessary to deliver the purchased services. Service providers may process information outside Canada, where different privacy laws may apply.
6. Website content and hosting data
Customers control the content and personal information they place on their websites. Depending on the service, Usage Hosting may act as a service provider processing that information on the customer’s behalf. Customers are responsible for their own websites’ privacy notices and lawful collection practices.
7. Cookies and analytics
The public website and client portal may use essential cookies for login and security. If we use optional analytics or advertising cookies, we will provide information about their use and consent options where required by law.
8. Security and retention
We aim to apply appropriate administrative, technical and organizational safeguards. We retain personal information only as long as reasonably necessary for the identified purposes and legal obligations, then delete or anonymize it using appropriate safeguards. No absolute security guarantee is possible.
9. Access and corrections
Customers may request access to or correction of their personal information, subject to applicable exceptions. To make a request or raise a privacy concern, contact us through the client portal or at [email protected].
10. Updates
Material privacy changes should be communicated in a clear manner. For questions about this policy, contact [email protected].